General Returns Policy
Parts, Tooling & Accessories
You may return new, unused items in their original packaging within 90 days of delivery for a refund, subject to a 15% restocking fee. Buyer is responsible for return shipping costs.
If the return is the result of our error (you received an incorrect or defective item, etc.), we will pay return shipping and waive the restocking fee.
To start a return, contact us at engineering@hsspindles.com to request a return authorization. You should expect your refund within three weeks of the return shipper receiving your package. This period includes transit time to us (5–7 business days), our processing time (3–5 business days), and your bank’s processing time (5–7 business days).
Non-Returnable Items
Spindles are non-returnable.
Spindles are covered under our warranty policy below instead of the general returns policy.
Spindle Warranty Policy
All new spindles carry a limited 12-month warranty, in line with manufacturer warranty terms.
An optional extended 24-month warranty is available for purchase.
If a covered item malfunctions during the warranty period, purchaser is responsible for shipping the unit to us for evaluation. Damage caused by operator or programmer error is not covered. Valid warranty claims will be repaired and shipped back at our cost via ground method; expedited repair and shipping are not covered under warranty.
Bearing Returns
Unopened bearings may be returned within 7 days of delivery for a refund, subject to a 15% restocking fee. Bearings are not covered under warranty.
Hiteco Products
Orders for Hiteco products cannot be cancelled or refunded once placed. This reflects Hiteco’s policy toward us as a distributor and applies regardless of order status.
Shipping
We can ship to virtually any address in the world. All orders received before 4:00pm EST will be processed same day on stock items.