Expedited Spindle Repair – 6 Days

This is a service for expedited spindle repair for 6 days (144 hours) turn around. We are happy to provide ball park pricing before the spindle is sent in.

This is the cost to provide rapid service. It is not the repair cost.

Reserving Expedited Spindle Repair Service: To reserve an expedited repair, we ask our customers to purchase an expedited service and inspection service. Please contact us if you are not sure which inspection service to order. (714-307-2332). Once the service is ordered, you will receive a confirmation email and the planned return ship date. Your spindle will be locked into the que and cannot be bumped.

Repair costs will be quoted after the inspection. The inspection service is part of the repair price. It will be deducted at the final invoice.

How Time is Counted: The time period includes business days plus Saturdays. It does not include Sundays or major holidays. The expedite service begins when the spindle arrives at our facility. Orders or deliveries received after 2 pm will be counted as the next business day.

Repaired Spindle Return Shipping: We will need to know which shipping service provider you prefer and an account number to ship on. UPS is preferred by us. If you do not have a shipper, we can quote shipping charges and add them to the final bill.

Payment: Purchase the expedited spindle repair service and inspection online to initiate the repair. Once we receive the spindle, we will inspect it and provide a firm quote. We will need a purchase order to proceed. At completion, we will initiate a payment link or provide bank details for an ACH payment. Shipping costs can be added per request. The inspection fee is part of the repair price and will be deducted at the final bill.

Disclaimers:

A. What Happens if We do not Meet the Expedited Timeline: In the event that a spindle cannot be repaired in the expedited time selected, the expedite fee will be the number of days it actually took to complete. Jobs that cannot be repaired within six days, due to our inability, will be refunded 75% of the expedite fee. This does not apply if it is not within our means to meet the deadline (i.e. chrome plating or stator rewind).

B. What if the Spindle Cannot Be Repaired at All:  In the event an expedited spindle cannot be repaired, a portion of the expedited fee will be refunded. It will be pro-rated based on 24 hours per job and a percentage of the inspection that was completed.

C. What if the Spindle Cannot Be Repaired in a Timely Fashion:  Sometimes spindles require a lengthy repair that can take 3 to 4 weeks. This happens if chrome plating is needed or a stator needs to be rewound. In this case, we will refund 60% of the expedite fees. 

Shipping Tips

A. If the spindle is under 100 lbs, it can be shipped parcel (UPS / FedEx) in a heavy wall cardboard box (200# minimum) or a wooden crate (better). A spindle bolted to the bottom of the wooden crate or a platform inside is best. If more than 100 lbs, you probably want freight, especially if the spindle is repaired. Having a repaired spindle dropped on its nose – not good!

B. If possible, there should be some handles on each end. We seem to have less damaged shipments if there are handles. You can use rope as well. We sometimes drill two holes on each end of the box and use rope to make a loop.

C. Mark the box as heavy and add “this side up” or “fragile” stickers.  A “heavy” sticker preps the handler for a more difficult box to lift. We see less damages when “heavy” stickers are added. You can also buy shock indicators as added protection if a claim is needed.

D. Make sure there are at least 3 inches of clearance between the spindle and the inside of the box. UPS will not reimburse for damages unless this is done. Insurance is recommended for damage / loss reimbursement. See “H” below.

E. The best packing material is high density expanding foam. We sell individual packs online if needed. If the spindle is heavy, foam peanuts will not work. Bubble wrap does not work unless there is a lot of it. If bubble wrap is used, make sure the spindle cannot roll around inside the box.

F. Drain the spindle of coolant before packaging.

G. Put extra protection around the nose and end of the fan. The most common damage we see are broken fan shrouds and air fittings. P.S. We sell 3D printed nose protectors. If you need one, please contact us.

H. We recommend insurance to some percentage (60-70%) of the value of the spindle. In the event the spindle is lost, you will receive the insured amount. Insurance is roughly $10 extra per $1,000 of coverage.

I. Lastly, we can not guarantee the shipping service provider will deliver on time. Unless the shipping service provider guarantees the delivery by a certain date, we cannot be held liable for late deliveries.